Privacy Policy

Contact details 

 

Telephone: 07960602853 

Email: gillfitcoaching@gmail.com 

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What information we collect, use, and why 

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The information you provide may include, but is not limited to, the list below. We collect or use this to provide services and goods, including delivery: 

• Names and contact details 

• Payment details (including card or bank information for transfers and direct debits) 

• Health information (including dietary requirements, allergies and health conditions) 

• Website user information (including user journeys and cookie tracking) 

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We collect or use the following information for service updates or marketing purposes: 

• Names and contact details 

• Marketing preferences

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We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 

• Correspondence 

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Lawful bases and data protection rights 

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here. 

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. 

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. 

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If you make a request, we must respond to you without undue delay and in any event within one month. 

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

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Our lawful bases for the collection and use of your data 

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Our lawful bases for collecting or using personal information to provide services and goods are: 

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

• To allow me to better service you in responding to your customer service requests – with your consent; 

• To process your transactions – in order to fulfil my contractual duties to you 

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us – in order to fulfil our contractual duties to you; 

• To provide you with information about other goods and services we offer that are similar to those that you have already read, purchased or enquired about – with your consent; 

• To notify you about changes to our service – as it is in our legitimate interest to do so; 

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes – as it is in our legitimate interest to do so; 

• To improve our site to ensure that content is presented in the most effective manner for you and for your computer – as it is in our legitimate interest to do so; 

• To allow you to participate in interactive features of our service, when you choose to do so – as it is in our legitimate interest to do so; 

• As part of our efforts to keep our site safe and secure– as it is in our legitimate interest to do so; 

• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you – with your consent.

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For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

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Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

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Where we get personal information from 

• Directly from you 

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How long we keep information 

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We will retain information for as long as it is necessary for us to fulfil the purposes that we describe in this policy. With respect to other specific data we hold: 

We hold personal information as set out above on file to tailor our marketing efforts until such time as this is no longer needed or a request is made for this information to be deleted. 

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Who we share information with:

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Others we share personal information with:

• Other relevant third parties: 

• Calendly: a scheduling service for booking appointments 

• Stripe: used to process online payments 

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How to complain:

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

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The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint